Due to the way that Microsoft's synchronization API works, there's currently a limitation on which types of Microsoft accounts are supported by our sync engine.

In short, organizational accounts are supported whereas personal (free) accounts are not.

Supported:

  • Office365
  • Azure AD,
  • Exchange
  • Other types of organization accounts

NOT supported:

  • Live.com
  • Outlook.com
  • Hotmail
  • Other types of personal accounts

Technical explanation

Microsoft is working on bringing Change Notifications (real-time sync updates) to personal accounts, but it's currently only released in their beta version of their API which is not ready for live usage. 

You can see difference here:

Error message

If you try to connect with a personal account, you'll might see this error message from the Microsoft login screen:

AADSTS50020: We are unable to issue tokens from this api version for a Microsoft account. Please contact the application vendor as they need to use version 2.0 of the protocol to support this.

Did this answer your question?